If you have been in business for some time, the chances are that you get so engrossed in the day-to-day operation and spend so much time effectively putting out fires rather than being fully focused, that you are really not seeing the bigger picture. Truth be told you should always be trying to view this bigger picture and spend time developing your organization, rather than being caught up in its daily operation. This does not mean that you should not pay attention to the service of your...
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